Terms of service

Terms of Service – Amaloki

Last Updated: 23 September 2025

Welcome to Amaloki (“we”, “us”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our website.

1. Acceptance of Terms

By using www.amaloki.co.za or any of our services, you confirm that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and any other policies referenced herein.

2. Use of the Website

You may use our website only for lawful purposes. You agree not to:

  • Use the site in any way that could damage, disable, or impair it;

  • Attempt to gain unauthorised access to any part of the site, other accounts, or computer systems;

  • Post, upload, or transmit any content that is unlawful, offensive, or infringes the rights of others.

3. Products and Services

3.1 Product Information

We aim to provide accurate descriptions and pricing of our products. However, errors may occur. We reserve the right to correct any errors and to cancel orders in such cases.

3.2 Availability

Product availability is subject to change. We will notify you if a product you ordered is unavailable and provide options for a refund or replacement.

3.3 Health and Safety Disclaimer

Our products are intended for pets. Always consult a veterinarian before introducing new foods to your pet’s diet. We are not liable for any adverse effects arising from improper use.

4. Orders, Payment, and Delivery

4.1 Orders

Orders are subject to acceptance by Amaloki. We reserve the right to refuse service at our discretion.

4.2 Payment

All payments must be made using the available payment methods on the website. Payment is processed securely via trusted third-party providers.

4.3 Delivery

Delivery times are estimates and may vary. Shipping charges are detailed on our Shipping Policy. We are not liable for delays caused by circumstances beyond our control.

5. Consumer Protection

In accordance with the Consumer Protection Act (CPA), 2008, you have the right to:

  • Receive goods that are of good quality and as described;

  • Return defective or incorrectly described products within a reasonable period;

  • Obtain a full refund, repair, or replacement as applicable.

Please see our Refund Policy for further details.

6. Privacy and Data Protection

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in line with the Protection of Personal Information Act (POPIA), 2013.

7. Limitation of Liability

To the fullest extent permitted by law, Amaloki shall not be liable for:

  • Any direct, indirect, or consequential loss arising from the use of our products or website;

  • Any adverse health effects from improper use of products;

  • Errors, omissions, or interruptions in the website or service.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and trademarks, is the property of Amaloki and protected under intellectual property laws. You may not use or reproduce content without our written permission.

9. Dispute Resolution and Governing Law

These Terms are governed by the laws of South Africa. Any disputes should first be addressed directly with us. If unresolved, disputes may be referred to the appropriate South African consumer or legal authorities.

10. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. By using our website, you consent to the use of cookies. You may adjust your browser settings to manage cookie preferences.

11. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of the website constitutes acceptance of any updates.

12. Contact Information

For any questions regarding these Terms, please contact us at:

Email: sales@amaloki.co.za
Phone: 066 463 2481